FAQ

When will my order be shipped?

Orders are currently being posted twice a week.

How long will it take to receive my order?

Please note due to current circumstances there may be a delay in your order arriving by the below quoted times. I am doing everything I can to make sure orders are processed through customs as quickly as possible.

Once posted, orders within the UK and Europe are estimated to take 3-5 business days to arrive.

International orders are estimated to take 14-28 days to arrive. Although most arrive before this time.

Unless otherwise stated, all packages are sent first class via Royal Mail and unfortunately do not include tracking information. For tracking upgrades please get in touch via orders@ashcostudio.com before placing your order.

Please note, Ashco Studio is not responsible for any import taxes, customs duties or fees imposed by their country's laws and regulations. Customs in the destination country have the right to hold items for checking and neither Royal Mail or Ashco Studio can influence this. We make sure all relevant customs information is attached to the packages to ensure orders go through customs as quickly as possible.

Returns and Exchanges

If you would like to return an item, please contact orders[at]ashcostudio.com within 7 days of receipt to arrange a return.

If you have changed your mind and would like to return an item to us, shipping is non refundable and you are responsible for the return postage cost. Items must be received in a saleable condition to be eligible for a refund.

Sale items or seconds quality items are unfortunately not eligible for a refund.

If you have any questions or concerns about your order please contact orders[at]ashcostudio.com

Wholesale

If you are interested in stocking my products I'd love to hear from you! Send me an email via alaina[at]ashcostudio.com or alternatively fill out the Contact Form